Field Service Troubleshooting
Summary of information on this page:
The Challenges of Troubleshooting Remote Locations
Field support technicians are often dispatched at minute’s notice to remote locations or temporary worksites, such as construction sites, natural disaster locations, military operations, or tradeshows and other off-site events. Once there, they are called upon to perform a wide variety of functions, including:
- Deploying and troubleshooting new technologies and applications
- Managing and validating infrastructure changes
- Resolving network and application performance issues
As a result, field support technicians often need on-demand monitoring, packet capture and troubleshooting for wired and wireless network segments for rapid response to network and application issues on location in the field.
On-Demand Network Analysis for Many Environments
The Sniffer® Portable Analyzer family provides plug-and-play protocol analysis for wired and wireless networks. A single, unified solution that performs on-demand monitoring, packet capture and troubleshooting, the Sniffer Portable Analyzer family is the ideal tool for rapid response to network and application issues on location in the field.
Both the single-user Sniffer Portable Professional Analyzer and the enterprise-class, multi-user Sniffer Global portable analyzers can be used to:
- Rapidly identify network and application performance issues over wired and wireless networks
- Deploy and troubleshoot new technologies, applications or services—in production and prior to roll-out
- Manage and validate infrastructure changes
- Analyze and validate security threats on wired and wireless network links as well as the wireless control infrastructure
- Locate mobile wireless devices on a physical map, using integrated Cisco® Mobility Services Engine data
Related Documents
Enabling Products
To find out more information about NetScout’s nGenius and Sniffer products click on the appropriate links below:
- Sniffer Global Analyzer – The industry’s first enterprise-class portable network analyzer, Sniffer Global Analyzer provides best-in-class protocol decodes and integrated packet-level expert analysis of wired and wireless environments but also contains an administrative server with unique, centralized, policy-based access that governs how and what a user can see and manage on the network.
- Sniffer Portable Professional Analyzer – A plug-and-play, single-user analyzer offering powerful troubleshooting capabilities at a cost-effective price point, Sniffer Portable Professional Analyzer contains the best-in-class protocol decodes and integrated packet-level expert analysis of wired and wireless environments, but without the additional enterprise grade security and Cisco integration as Sniffer Global.
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