Service Assurance & Troubleshooting
Summary of information on this page:
NetScout Solution for Network Troubleshooting
All nGenius InfiniStream appliances continuously capture and record packet streams on critical network links so that when a subtle or intermittent problem occurs, you can quickly go back in time to discover the problem cause without having to wait for a reoccurrence. Sniffer Analysis software is included without charge with every purchase of nGenius InfiniStream. Sniffer Analysis provides the flexibility to:
- Investigate post-incident, needle-in-the-haystack issues
- Use a direct-connect graphical data mining interface to quickly and intuitively search through terabytes of packet and statistical history
- Focus down to micro-second granularity and launch a packet decode for the most subtle problems
- Reduce the mean time to repair (MTTR) for reported problems
- Minimize network impact of packet analysis with a superior architecture for high-performance, on-appliance packet analysis
Network Troubleshooting Challenge
Researching subtle application and network problems that occurred earlier in the day, last night, or over the weekend can be virtually impossible, particularly when current tools don’t identify an event that triggered the problem. Traditional troubleshooting tools were very reactive in nature, lacking the historical visibility required to research past incidents.
For the most critical areas of the network – those with revenue-impacting services – you cannot afford to spend time manually recreating a problem or waiting for it to recur. A new generation of packet analysis has been designed to fit this need, so that packets can be captured proactively and stored for later availability when intermittent and subtle network issues occur to business-critical application services.
NetScout Solution Meets the Need with Next-Generation Network Forensic Analysis and Troubleshooting
As the preeminent name in Network Forensic software, Sniffer Analysis provides a direct-connect interface to quickly get to the source of network related problems. The purpose-built appliances eliminate the reoccurrence of disruptions to business-critical applications by recording evidence of hard-to-diagnose problems. The nGenius InfiniStream appliance continuously captures all packets on your essential network links, letting you quickly assess the exact circumstances surrounding a performance event and ensure that the organization is not impacted a second time. The included Sniffer Analysis software will help you through the whole event reconstruction process by:
- Providing intelligent Deep Packet Capture (iDPC)capabilities - accumulating a 24x7 packet-level audit trail of network and application activity
- Getting to the root of the problem - surgically zooming in on the root cause of the problem with the InfiniStream Console, a graphical data-mining tool to pinpoint the exact users and applications associated with a network disturbance
- Analyzing details with Sniffer Intelligence - application-aware software to speed troubleshooting
- Documenting resolution - easily turning your troubleshooting evidence into an on-demand report to share a problem with colleagues or demonstrate to business managers the positive results derived from solved problem.
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| Intuitive Packet Analysis: Quickly drill-down on a traffic spike with a right mouse click and analyze all needed data. |
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Related Documents and Press Release
Enabling Products
To find out more information about NetScout’s nGenius and Sniffer products click on the appropriate links below:
- Sniffer Analysis – provides a direct-connect interface to the nGenius InfiniStream appliance
- InfiniStream Console – a software-based console for viewing summarized packet data and statistics residing on the nGenius InfiniStream appliance
- nGenius InfiniStream Deep Packet Capture Appliances - Dedicated intelligent deep packet capture appliances to support service assurance and unparalleled application and network performance analysis
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