About Us » Privacy Policy

(408) 571-5000
1-800-SNIFFER (1-800-764-3337)

Network General Corporation Statement of Privacy:
At Network General Corporation we recognize the increased importance of electronic commerce and the growth of the Internet as a part of everyday business transactions. As a world leader network and application management we understand and appreciate your need to control your personal data as you take advantage of the Internet. That's why we maintain strict internal policies that exceed industry standards concerning your privacy.

Questions regarding this statement should be directed to askus@networkgeneral.com. 

Network General Corporation and Your Privacy:
Network General may ask you to register and provide information that personally identifies you, including when you register as a customer or purchase a product from Network General, download free evaluation software, upgrades, order email newsletters, or respond to a marketing campaign. The information gathered is used to enhance the user experience on our site and to identify frequent visitors. We use your personal information for three primary purposes:

You may receive periodic mailings from us with information on new products and services or upcoming events. We may also carefully select other companies to send you information about their products and services. If you do not wish to receive such mailings, please let us know by sending email to us at the above address, calling us at the above telephone number, or writing to us at the above address. Please provide us with your name and information you want on our do-not-share list. We will be sure your name is removed from the list we share with other organizations.

Additionally, if you do not want Network General to contact you for marketing purposes by email, postal mail, fax and/or phone, you may opt out by sending email to us at the above address, calling us at the above telephone number, or writing to us at the above address. Please provide us with your name and the information you wish to unsubscribe. If you are sending an email, place the word UNSUBSCRIBE in the subject.

Network General will take appropriate steps to protect the information you share with us. When you provide us with a Credit Card number (and other sensitive information), Network General will take commercially reasonable steps to protect this information through a secure connection with your web browser. Credit card numbers are only used for payment processing and are not retained for marketing purposes.

If you have questions or comments regarding Network General privacy practices you can contact us at askus@networkgeneral.com and we will be sure to address your needs.

Cookies
Network General uses software tags called "cookies" to identify customers when they visit our site. Among other things Cookies help us identify returning users so that we don't ask them to register with every visit. They help us understand your buying preferences and customize our service to your needs. By understanding which areas of the site you visit, cookies allow us to present information, products and specials that are of personal interest.

Suppression Procedures
To be suppressed from future marketing announcements, send an email to subscribe@networkgeneral.com. In the subject, type UNSUBSCRIBE. In the body of the email, please include the information you would like us to suppress from future mailings or information you do not want us to share with other reputable organizations. (Name, Company, Address, PO Box/Suite/Department, City, State, Zip, Email, Phone, Fax.)