End of Life Policy

• End-of-Life Policy Guidelines
• FAQs
• Software Policy
• Hardware Policy

Network General™ is dedicated to providing the highest quality products at a minimal cost. To ensure that our development resources are delivering the most innovative and cost-effective products to our customers, Network General may periodically elect to discontinue specific products or product packages. The reasons for discontinuing product manufacturing varies, and may include reasons such as:

• Due to technical advancements in networking, the product has reached the end of its natural lifecycle.
• There has been very low customer demand for the product and, adhering to customer-driven development best practices, is not an effective use of development resources.

When a product End of Sale (EOS) is announced, support policies for the product change, the product starts an End of Life (EOL) transition period and customers should begin to move to current product versions. During the EOL transition period, the products will be supported as per existing customer support agreements. After this period, the products will no longer be supported.

The following are general guidelines for Network General discontinuation of sales and support for products.

• Customers will be notified of product End of Life when a product is removed from general availability (i.e., at its End of Sale date)
• End of Life (EOL) policy guarantees an N-2 support practice. Technical support is available on a maximum of 3 versions of software at a time, the current version (listed under Product Support Status) and the previous 2 versions. A version can be identified as one position to the right or left of the decimal, indicating a progression of code.
• All support stops at the End of Life date.

• End-of-Life Policy FAQ
• CyberCop
• Sniffer Pulse

• End of Sale (EOS) follows an N-0 policy. When a new version of software code is released, the previous version will no longer be offered to customers for sale.
• Enhancements follow an N-0 policy. When a new version of software ships, enhancements will cease on the previous version of code.
• Bug fixes follow an N-2 policy. Software problems will be addressed in all supported versions; the current version and the 2 previous versions. Bug fixes will cease when the product is no longer supported (End of Life) by Network General.
• Support for new versions of software may require hardware enhancements to memory, disk capacity, etc. Network General will specify the minimum hardware requirements for supported software operation at each software release. While it is the customer's responsibility to purchase any needed enhancements, in many cases Network General will have an upgrade program in place that will make it easier and more cost-effective to upgrade to the current platform.

Network General guarantees a two-year support cycle for all hardware shipped to customers. For a two year duration from the time the hardware is purchased from Network General, we guarantee there will be a supported version of software available that will provide the functionality as outlined in release notes of the originally purchased product

The policies listed above are general policies and may vary from product to product. Please review the Current Product Versions on our website for the latest status of all Network General products.